COVID-19 statement

With the Coronavirus (COVID-19) situation’s rapid development, we believe it’s important to be transparent about our response at Clearbox. Our top priority is the health and safety of our employees, our customers, partners and prospects in these unprecedented times.

We expect to amend our approach in line with government recommendations to ensure the health and safety of our employees and stakeholders. The information below is reflective of our guidelines and practices as of 18th March 2020. We will update this post accordingly to reflect any fundamental changes.

Employee Travel

All non-essential UK and international company-related travel is currently on hold.

Remote Work

Clearbox is enabling staff to work remotely to minimise social contact, our offices are open but the team is to come in only if absolutely necessary.

Our technology is designed to make it easier to work collaboratively in remote conditions.   

Business Continuity

Clearbox maintains business continuity and disaster recovery plans that are focused both on preventing outage and on rapid recovery strategies, in the event of an availability or performance issue. Whenever situations occur, Clearbox’s goal is to quickly and transparently isolate and address the issue. Customers will be notified immediately of any issues and our plan to rectify them. 

Performance

Some of you may find that you are obliged by your businesses to work in different locations under different working patterns and across different networks. In the event that you find a difference in the interaction with our technology we would request you discuss this with our support desk in case there are steps that can be taken to provide you with the best possible performance.

We would like to take this opportunity to assure you that Clearbox will continue to support you and your business and we will take whatever action is necessary to maintain continuity of service to our clients over this difficult period.